July 2019 - January 2020

A Terminal Operating System, or TOS, is a key part of a supply chain and primarily aims to control the movement and storage of various types of cargo in and around a container terminal or port. The systems also enables

better use of assets, labour and equipment, plan workload, and receive up-to-date information. Terminal Operating Systems often utilise other technologies such as internet, EDI processing, mobile computers, wireless LANs and Radio-frequency identification (RFID) to efficiently monitor the flow of products in, out and around the terminal. Data is either a batch synchronisation with, or a real-time wireless transmission to a central database. The database can then provide useful reports about the status of goods, locations and machines in the terminal.

The objective of a terminal operating system is to provide a set of computerized procedures to manage cargo, machines and people within the facility to enable a seamless link to efficiently and effectively manage the facility.

Terminal operating systems can be stand alone systems, managed as a service or utilise cloud technologies.

In its simplest form, the TOS can data track cargo in and out of a terminal.

P&O Ferries are currently going through a major digital transformation and I was responsible for delivering new Terminal Operating Systems which will cover the following ports:




Tilbury 2

This was done using Prince 2 principles and producing plans within an Agile environment.

The terminal operating system manages all the aspects of running within the port yard area (multi modal) and this was:



Roll on Roll Off (RoRo)

Load on Load Off (LoLo)


The current system was based on paper and MS Excel spreadsheets (very labour intensive) and the new Terminal Operating System would be cloud based as an off-shelf piece of software but with a unique configuration to P&O. This would therefore provide large monetary saving in benefits and the ability for each port to grow where the old system would not allow this. P&O business and operation processes would have to change accordingly and this was led by the project as well.

P&O have agreed with Forth Ports (who run and manage overall operations) within Tilbury 2 (a £200m investment by Port of Tilbury and considerable expansion of the port) to put in their own Terminal Operating System which I am also supporting (using Destin8 as the Port Community System) the implementation (the creation of the messages and its environment to allow communication between P&O Port Handling System, Destin8 Port Community System and Forth Ports Terminal Operating System).

I run one other project which is Inventory Linked Customs Clearance which deals with Brexit and eventuality of a “No Deal” scenario. This provides a UK notification service (for P&O) for customs clearance using a Port Community System to relay messages to the right UK (government) authorities.

My main responsibilities and achievements were:

Putting together strong business cases for each project and port to secure internal funding.

Working within an Agile environment to pull iterative (Sprints) plans to deliver the projects.

Creation of IT contracts in a cloud-based environment

  • Master Service Agreement (MSA)

  • Statement of Works (SOW)

    • Implementation

    • Software as a Service (SaaS)

Bring on a new contractor with a view to a long-term strategic partnership.

Building strong and close relationships with functional managers and all stakeholders.

Constructing an effective project team from the ground up (this includes new resource and working with functional managers to create job specification and then interviewing prospective candidates).

Resource, Finances, Risks, Issues created and managed within Planview.

Making sure that projects are delivered within the P&O Gated Process.

Monthly project boards with the project team and stakeholders.

Weekly status reports.

Managing Scope within P&O change control process.